Connected Apps
Plugged into your business.
ODEX employees don’t just answer. They look things up, update records and take action in the systems you already use — inside the limits you set.
Connected Apps
Your AI employees work inside the tools you already run on.
Not an isolated chat. Connect your business systems once — your employees act in them, inside the limits you set.
- Your systems
- Connected once
- Switched on per employee
- The employee acts
- Your rules decide
CRM. Customers, contacts and deals.
- Look up a customer Runs on its own
- Update a deal Ask first
- Delete a contact Off
Commerce. Orders, products and stock.
- Look up an order Runs on its own
- Update stock Ask first
Payments. Payments and invoices.
- Check a payment Runs on its own
- Create an invoice Ask first
Communication. Email and team messages.
- Read a thread Runs on its own
- Send an email Ask first
Marketing. Campaigns, social and ads.
- Read campaign results Runs on its own
- Publish a post Ask first
- Create an ad campaign (paused) Ask first
Workspace. Documents, files and calendars.
- Find a document Runs on its own
- Create a calendar event Ask first
- Share a file Off
Website. Pages and posts.
- Read a page Runs on its own
- Publish a post Ask first
Support. Help-desk tickets.
- Read a ticket Runs on its own
- Reply to a ticket Ask first
Your own systems. Your POS, ERP or ordering system — by API, webhook or MCP. You set what each action may do.
Customers reach your employees on
- Website chat
- Messenger
- Phone calls (optional)
Connected apps, custom actions and channels depend on your plan.
Access, in three layers
Connected once. Switched on per employee. Decided per action.
- 1 · Workspace
Connect the app once
Sign in to the app for the whole workspace — access is checked and stored encrypted. Add more than one account of the same app when you need to.
- 2 · Employee
Switch it on per employee
Connecting never switches an app on for anyone. You choose which employees use it — and which account each one uses.
- Customer Support
- Sales
- Receptionist & Booking
- 3 · Action
Decide per action
Every action the app offers gets its own setting. ODEX recommends one from what the action does. New actions start off.
- Read a ticket Runs on its own
- Reply to a ticket Ask first
Where every action starts
ODEX reads what an action does — and starts it safe.
- Reads information Runs on its own Looks things up and changes nothing.
- Creates and updates Ask first Adds or changes records. You can let it run on its own.
- Sends to other people Ask first Messages, emails or posts in your name.
- Deletes Off Can never run on its own — at most, Ask first.
- Sharing and access Off Can never run on its own — at most, Ask first.
- Anything ODEX can’t classify Off Stays off unless you choose Ask first.
Actions become part of the job
An app action is one step of the work — not a separate tool.
When a restaurant connects its ordering system, “place the order” becomes a step of the Ordering employee’s procedure. Set to Ask first, it waits for your yes — then the order reaches your system and the customer is told.
- Order confirmed
- Send to your ordering system
- Approved by you
- In your system
- Customer told
Bring your stack. Keep your rules.